Back when we were telling you about how users were getting more ruthless online, we mentioned that "successful web sites are now determined by how quickly users find what they are searching for". Well, that doesn't just pertain to the little guy's website, but the big boys as well.
A recent article in the New York Times noted that: "Such technology stalwarts as Yahoo, Amazon.com and Research in Motion, the company behind the BlackBerry, have all suffered embarrassing technical problems in the last few months."
With more users online, no longer are the hiccups and minor technological errors acceptable. The Internet is now an integral part of our day and we can no longer afford to have a site go down or load improperly.
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