gerry mcgovern

Information is Causing Global Warming

An information tsunami is sweeping the world, eating up vast quantities of time and energy.

Too Close to Your Website, Too Far From Your Customers

The web management challenge is to shift your focus away from your website, technology and content, and to focus instead on the needs of your customers.

Low Value Content is Destroying Your Website

Low-value content is destroying the usefulness of intranets and public websites. It needs to be stored separately. image image image image image image
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Google Marketing: Every Millisecond Counts

What Google does runs contrary to much business thinking. It sees the customer's time as the scarcest resource. image image image image image image
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Selfish, Mean, Impatient Customers

Information overload, news fatigue and WADD (Web Attention Deficit Disorder) are creating a brutal landscape on the Internet. image image image image image image
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Experts and Organizations Losing Trust

Because of the Web we are putting less and less trust in experts and organizations and more and more in people like us-our peers. image image image image image image
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Why Does the OK Button Say OK?

Words are critical to task completion on websites and in applications. Yet they are still chosen carelessly.

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What is the Role of Government on the Web? (Part 3 of 3)

Shouldn't there be a law against having politicians' pictures on websites, particularly on homepages? Taxpayer money pays for these websites. So what gives politicians the right to take taxpayer money and hijack government websites and turn them into campaign websites? image
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What is the Role of Government on the Web? (Part 2 of 3)

E-government is not about technology. It is about saving time and making life easier and more efficient for citizens and business. image image image image image image
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What is the Role of Government on the Web? Part 1 of 3

Web government is about helping citizens and businesses make easier, faster, better-informed decisions. image image image image image image
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Don't Design 'What If' Navigation

Every time you add navigation options you add confusion and complexity. Too much choice is the bane of web navigation. image image image image image image
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Interactive is a Meaningless Word

Making your websites more interactive is a meaningless strategy. Make your website more useful instead. image image image image image image
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Fixing Appalling Intranet Search

Intranet search is appalling because people don't want their content to get found, and the organization does not value the importance of finding.

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